GenAI in Aged Care
Identifying aged care staff pain points and validating GenAI use cases to solve them for leading aged care providers.
Company: Leading aged care home providers.
Role: Experience Design Consultant.
Length: 3 months.
Team: Design Consultants, Aged Care Staff & CIOs.
Year: 2023.
Research & discovery
- Researched industry challenges through government and private publications.
- Visited multiple care homes to interview care staff.
- Focused on day-to-day operations to reveal common pain points.
Future state ideation
- Generated a large selection of use cases through rapid ideation and iteration.
- Mapping out future state journeys to validate use cases and find gaps.